Frequently Asked Question’s Related To HORRS

—– PRODUCT INFORMATION —–

FAQ 1:-  What materials are used to make your leather shoes?
Answer:- Our leather shoes are made from high-quality full-grain, top-grain, and genuine leather, combined with durable soles made from 100 % TPR (Thermoplastic Rubber).

FAQ 2:-  What are materials provide in Combo Package?
Answer:- We offer combination of leather shoes, leather wallet and leather keychain in HORRS combo package. HORRS wallet and key chain are also made up of top grain leather.

FAQ 3:-  Are your leather shoes handmade or machine-made?
Answer:- We offer combination of 70% handmade and 30% machine made leather shoes.

FAQ 4:-  What is the average weight of a pair of leather shoes?
Answer:- The average weight of our leather shoes ranges from 600 to 750 grams per pair, depending on the style and size.

FAQ 5:-  Your leather shoes sole made of which type of material?
Answer:- Our leather shoes made up of 100 % TPR (Thermoplastic Rubber) Sole, which is best of its kind and give long lasting performance.

FAQ 6:-  What colors are available in your leather shoe range?
Answer:- Our leather shoes come in a variety of colors, including classic black, brown, tan and cherry shades.

—–  SIZING AND FIT —–

FAQ 7:-  How do I measure my foot for the correct shoe size?
Answer:- Measure your foot length and width using a tape measure or ruler and refer to our size chart for the correct size.

FAQ 8:-  Do your shoes stretch over time?
Answer:- Yes, leather shoes typically stretch and conform to the shape of your feet over time.

—–  SHIPPING AND DELIVERY —–

FAQ 9:-  How long does it take to receive my leather shoes after placing an order?
Answer:- Standard shipping typically takes 5-7 business days, with expedited options available.

FAQ 10:-  Do you offer international shipping for leather shoes?
Answer:- No, we ship domestic only (within India). Shipping times and costs vary by destination. Note :- we provide free shipping to our customer

FAQ 10:-  What are the shipping costs for leather shoes?
Answer:- We Provide free shipping facility to our clients.

FAQ 12:-  Do you offer free shipping on leather shoes?
Answer:- Yes, we offer free standard shipping on orders over a certain amount. Check our website for current promotions.

FAQ 13:-  Can I change my shipping address after placing an order?
Answer:- No we can’t change address after order dispatch, so request you to please provide proper information during order placement.

FAQ 14:-  What if my package is lost or stolen during shipping?
Answer:- Contact our customer service team, and we will work with the shipping carrier to resolve the issue.

—–  RETURNS AND EXCHANGES —–

FAQ 15:-  What is your return policy for leather shoes?
Answer:- We offer a 5-day return policy on unworn leather shoes in their original condition and packaging.

FAQ 16:-  How do I exchange a pair of leather shoes for a different size?
Answer:- Simply initiate a return for the incorrect size and place a new order for the desired size.

FAQ 17:-  Are returns free of charge?
Answer:- Yes, we offer one time free returns on all leather shoes.

FAQ 18:-  Can I return shoes if I have worn them outside?
Answer:- No, shoes must be unworn and in their original condition to be eligible for return.

FAQ 19:-  What if I receive a defective pair of leather shoes?
Answer:- Contact our customer service team immediately, and we will arrange a replacement or refund.

FAQ 20:-  Do you offer refunds or store credit for returns?
Answer:- We offer both refunds and store credit options for returns.

FAQ 21:-  How long does it take to process a return?
Answer:- Returns are typically processed within 5-7 business days of receiving the item.

FAQ 22:-  Can I return a pair of customized leather shoes?
Answer:- Customized shoes are non-refundable unless there is a manufacturing defect.

FAQ 23:-  How do I know if my return has been processed?
Answer:- You will receive an email notification once your return has been processed.

—–  WARRANTY AND REPAIRS —–

FAQ 24:-  What is the warranty period for leather shoes?
Answer:- We offer a Six-month warranty against manufacturing defects on all leather shoes.

FAQ 25:-  What does the warranty cover?
Answer:- The warranty covers manufacturing defects in materials and workmanship but does not cover normal wear and tear.

FAQ 26:-  How do I claim a warranty on my leather shoes?
Answer:- Contact our customer service team with your order details and a description of the issue.

—–  CARE AND MAINTENANCE —–

FAQ 27:-  How should I clean my leather shoes?
Answer:- Use a soft brush or cloth to remove dirt, then apply a leather cleaner and conditioner to keep the leather soft and supple.

FAQ 28:-  Can I use water to clean my leather shoes?
Answer:- It’s best to avoid using water directly on leather; instead, use a damp cloth for minor cleaning.

FAQ 29:-  How often should I condition my leather shoes?
Answer:- Condition your leather shoes every 3-6 months, or more frequently if they are exposed to harsh conditions.

FAQ 30:-  What should I do if my leather shoes get wet?
Answer:- Blot excess water with a cloth, stuff the shoes with newspaper, and let them dry naturally away from direct heat.

—–  Miscellaneous —–

FAQ 31:-  What are the benefits of wearing leather shoes over synthetic shoes?
Answer:- Leather shoes offer better breathability, durability, and comfort compared to synthetic alternatives.

FAQ 32:-  How can I tell if my leather shoes are genuine?
Answer:- Genuine leather shoes have a unique texture and smell, and they are labeled as genuine or full-grain leather.

FAQ 33:-  Are leather shoes suitable for formal events?
Answer:- Yes, many of our leather shoes, such as oxfords and loafers, are ideal for formal occasions.

FAQ 34:-  Can leather shoes be worn in all seasons?
Answer:- Yes, leather shoes can be worn year-round, though we recommend waterproofing them for wet conditions.

FAQ 35:-  What accessories do you recommend for leather shoes?
Answer:- We recommend shoe trees, leather conditioners, and waterproof sprays to maintain your leather shoes.

FAQ 36:-  Can leather shoes be dyed a different color?
Answer:- Yes, leather can be dyed, but it’s best done by a professional to avoid damaging the material.

FAQ 37:-  How can I provide feedback or reviews on my leather shoe purchase?
Answer:- You can leave feedback or a review directly on the product page on our website.